Privacy Policy

Last Updated: July 2026

At Puff It, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or place an order.

Information We Collect

When you browse or shop with Puff It, we may collect information including:

* Your name
* Email address
* Phone number
* Billing and shipping address
* Order history
* Payment information (processed securely by our payment providers)
* Device information such as browser type, IP address and operating system
* Website usage information collected through cookies and analytics tools

How We Use Your Information

We use your information to:

* Process and deliver your orders
* Verify your age where required by law
* Provide customer support
* Send order confirmations and shipping updates
* Improve our website and customer experience
* Prevent fraud and unauthorized transactions
* Send promotional emails if you have chosen to receive marketing communications

Payment Security

Puff It does not store your full payment card details. Payments are processed securely through trusted third-party payment providers that use industry-standard security measures.

Cookies & Analytics

Our website uses cookies and similar technologies to:

* Remember your preferences
* Improve website performance
* Understand visitor behaviour
* Measure marketing performance
* Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function correctly.

Marketing Communications

If you subscribe to our newsletter, we may send updates about new arrivals, exclusive promotions, bundle offers and special discounts.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in every email.

Sharing Your Information

We do not sell your personal information.

We may share limited information only with trusted service providers that help us operate our business, including:

* Payment processors
* Shipping carriers
* Email marketing providers
* Website analytics providers

These partners only receive the information necessary to perform their services.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect your personal information against unauthorized access, disclosure or misuse.

While we work to maintain strong security practices, no online system can guarantee absolute security.

Age-Restricted Products

Puff It sells age-restricted vape products.

Customers must meet the legal age requirements applicable in their province before completing a purchase. Additional age verification may be requested before an order is fulfilled.

Your Rights

Depending on applicable privacy laws, you may have the right to:

* Request access to your personal information
* Request corrections to inaccurate information
* Request deletion of eligible personal information
* Withdraw consent for marketing communications

To exercise these rights, please contact us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. The latest version will always be available on this page.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our customer support team.